User #44989 | ID 350 | 2025-12-12 19:02:14
Hi

User #44989 | ID 350 | 2025-12-12 19:18:51
My payment shows failed, but my bank says the charge was successful. What happened?

GoFree Customer Service | ID 1 | 2025-12-12 19:29:30
Thank you for contacting us. Please don’t worry — let me explain.

GoFree Customer Service | ID 1 | 2025-12-12 19:31:34
We can help verify this with our payment provider.
Please provide:
– Transaction Order number
– Transaction amount
– Transaction time
– Last 4 digits of the card

User #44989 | ID 350 | 2025-12-12 19:31:51
Transaction Order number

User #44989 | ID 350 | 2025-12-12 19:32:13
03A-544fefac-c8f6-4b4c-a902-87b039060c8d

User #44989 | ID 350 | 2025-12-12 19:32:38
Transaction amount:480.5

User #44989 | ID 350 | 2025-12-12 19:32:58
Transaction time:2025-12-11 12:27:17

User #44989 | ID 350 | 2025-12-12 19:33:23
Last 4 digits of the card: 5241086011482582

User #44989 | ID 350 | 2025-12-12 19:34:15
This is proof of payment.

GoFree Customer Service | ID 1 | 2025-12-12 19:36:54
Thank you for providing the information; we have submitted an inquiry.

Please do not swipe your card repeatedly until the result is confirmed to avoid duplicate authorization.

We will notify you as soon as we receive a response. Thank you for your patience and understanding.

GoFree Customer Service | ID 1 | 2025-12-12 20:01:37
We sincerely apologize. Our technical department has confirmed that our system experienced some technical issues over the past few days.

We are pleased to confirm that these issues have now been fully resolved.

We sincerely apologize for any inconvenience this may have caused.

GoFree Customer Service | ID 1 | 2025-12-12 20:30:10
Hello, we will be sending you a transaction dispute letter. Please check your email at gagaomkn@gmail.com.

Please contact your credit card company or bank to file a dispute, stating the reason for the dispute: the purchased service failed to be provided.

After you submit your dispute, our acquiring bank will immediately review it and ensure the relevant transaction is cancelled, and a full refund will be returned to your account.

We value your support and sincerely apologize for any inconvenience this may have caused. Thank you for your patience, understanding, and cooperation.

User #44989 | ID 350 | 2025-12-12 20:35:03
Ok~thank you so much

GoFree Customer Service | ID 1 | 2025-12-12 20:36:06
Is there anything else we can do for you?

User #44989 | ID 350 | 2025-12-12 20:37:26
nothing thank